Do you ever find yourself assuming what is going on for someone else, without stopping to think whether it's actually true? We pass a...

Do you ever wish you knew how to have even more connecting conversations, especially if things are difficult? Or question how much you...

Do you ever feel like there's a hidden agenda that is getting in the way of achieving what you would like to in a conversation? That...

Are you a natural problem solver, or a validator? A colleague tells you ‘I’m so frustrated with this process!’ Will you make suggestions...

When you hear about empathy, do you worry that you are going to have to give away your ideas and opinions to empathise with the other...

How have we developed a culture which has changed the idea of giving freely into a complicated exchange system? Needs Understanding is...

Would you like one tip for saying 'sorry' so that it really lands with the other person? I totally messed up a diary arrangement...

One sentence to add into those difficult emails. The ones where the person at the other end is going to find what you say hard to hear....

What's wrong with saying 'What can I do to help'? Absolutely nothing, but in some contexts we can do even better. Here's the transcript...

A quick communication hack: change your 'but' to 'and' to be heard more often by the other person. Here's the transcript for those who...

It was a delight to join Lisa Gill on her podcast, Leadermorphosis. Lisa’s work focuses on supporting organisations who want to establish...